Refund policy
Last updated: August 8, 2026
90-Day Money-Back Guarantee
We want you to feel confident trying Dermizol™ as part of your daily nail-care routine.
That's why we offer a 90-day money-back guarantee on eligible Dermizol™ purchases.
If you have used Dermizol™ consistently for the full 90-day period and are not satisfied with the progress you've experienced, you may request a refund, subject to the conditions below.
To qualify for the 90-Day Guarantee:
- Dermizol™ must have been used consistently for the full 90 days as directed.
- You must provide a clear before photo, taken before beginning your Dermizol™ routine.
- You must provide a clear comparison photo after completing the 90-day period.
- You must provide valid proof of purchase and your order number.
- You must provide a brief description of your experience with the product.
- Return shipping costs are the responsibility of the customer.
Refund requests that do not meet these requirements may not qualify for the 90-day guarantee.
How to Request a Refund
To start a refund or guarantee claim, contact our customer care team at:
support@dermizol.com
Please include:
- Your order number
- Your before photo
- Your 90-day comparison photo
- A brief description of your experience
Please contact us before sending anything back. Products returned without prior authorization may not be accepted.
If your claim is approved and a return is required, we'll provide you with the appropriate return instructions.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives.
If your Dermizol™ product arrives damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and photos of the issue.
We'll review the situation and work with you to resolve it.
Non-Returnable Items & Exceptions
Certain products or situations may not qualify for a return or refund, including:
- Products returned without prior authorization
- Orders that do not meet the requirements of the 90-day guarantee
- Gift cards
- Other items specifically identified as non-refundable at the time of purchase
Nothing in this policy limits any mandatory consumer rights that apply under the laws of your country or region.
European Union — 14-Day Right of Withdrawal
If your order is delivered within the European Union, you may have a legal right to cancel your purchase within 14 days of delivery, subject to applicable consumer-protection laws and any applicable exceptions.
Where applicable, products must be returned in accordance with the relevant legal requirements.
This statutory right is separate from our voluntary 90-Day Money-Back Guarantee.
Refund Processing
Once your return or guarantee claim has been reviewed, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If you have not received your refund after the applicable processing period, please contact our customer care team.
Our Promise
At Dermizol™, we believe trying a new nail-care routine shouldn't feel like a gamble.
Our 90-day guarantee gives you the time to use Dermizol™ consistently and evaluate your experience realistically—because healthier-looking nail growth takes time and consistency, not overnight promises.